FAQ
Who are you?
The Wool Channel is the independent creation of Clara Parkes (that's me!). You can read all about TWC here.
Do companies pay you to review their products?
Nope. TWC has been intentionally structured as a member-supported publication so that there can be total editorial independence. The free weekly email highlights cool, beautiful, creative things being made with wool. These are products that I am excited about because they’re using wool in non-traditional ways, and as such, they help broaden our perspective on the utility of wool and the animals who grow it.
How do I change my email address?
Simply log into your account and have at it.
My credit card has changed. How do I update it?
Simply log into your account and follow the prompts.
Can I support your work without getting the emails? I get too many emails.
Absolutely! Simply join the Foundation Flock (thank you, by the way), and then log into your account and toggle the email newsletter button to "unsubscribed." If you ever change your mind and want the emails again, just repeat this process but toggle to "subscribed." Meanwhile, you can hop over here every week to read the latest updates.
How do I change from a monthly to yearly membership?
Easy peasy. Simply log into your account and follow the prompts. Any problems, just drop us a line and we'll get you sorted. (And no, I haven't developed multiple personalities, I really do have trusted people helping me monitor the inbox.)
How do I cancel my membership?
You can cancel at any time by logging into your account and tapping the "cancel" button. If you have any problems, drop us a line and we'll get it taken care of. In accordance with our terms, memberships are non-refundable.
Who handles my credit card information? Is it safe?
All credit card and Apple Pay payments are processed and managed securely through Stripe. I never see your payment information. It's all locked away in high-security digital vaults in far fancier places than my farmhouse.
I just joined, and now I see a tiny picture of myself in the corner of the screen. Where did this come from, and how can I change it?
This website uses the globally recognized Gravatar system for its member profile images. Simply head over to Gravatar to create or update your member avatar. This image will also display on any other Gravatar-enabled website.
What do you have against polyester, anyway?
It's not that I have anything against polyester as much as I have something for wool. The three basic human needs are food, shelter, and clothing. If you have limited resources, being able to choose the fibers in the fabric in your clothing may be an absurdly unattainable privilege. But you can still amass knowledge.
I have concerns about the widespread use of virgin petroleum-based fibers in our clothing. Those fibers are non-biodegradable, nonbreathable, flammable, and come from a material that is finite. We need to conserve that petroleum for things like surgical implements, helmets and hard hats, and even super lightweight parts for airplanes so that they don't require as much fuel. And we need to clothe our bodies in materials that breathe and are safe.
Clothing manufacturers need to make it a priority to seek out—and use—alternate fibers whose production cycle, from start to finish, is not only annually renewable but also has the capacity to regenerate our soil, draw down excess environmental carbon, and keep our spaces green and our bodies happy. I am talking, of course, about wool.
What technology are you using for this site?
TWC is powered by Ghost and Circle. Ghost is a non-profit, open-source, financially transparent platform that exists solely to facilitate independent publishing. I intentionally chose these technologies to ensure that there were no third-party ads, no intrusive social media algorithms or creepy spam dudes trying to hijack your attention. Our conversation is right here, just between us.